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Cancellation by Customer.
Cancellation by Driver.
Cancellation amount may vary depending on the city and vehicle category selected.
A refund of Rs. 95 or the toll amount will be refunded if the toll amount has been paid and driver doesn’t take the decided route.
A complete refund of the excess amount collected by the driver will be initiated once the issue has been escalated to the support team.
RideAlly follows a strict no cancellation policy under which a booking scheduled 4 hours prior shall not be cancelled whatsoever. But incase of an unavoidable circumstances such as natural calamities etc, a full refund will be initiated to the original source of payment.
A refund will be credited to user source of payment mode within 24-48Hrs.